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<H1>poor poor support from Microtek was: Microtek Scanmaker 630 S</H1>
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<STRONG>From:</STRONG> Harald Finster (<A HREF="mailto:finster@ave.ac.agit.de?Subject=Re:%20poor%20poor%20support%20from%20Microtek%20was:%20Microtek%20Scanmaker%20630%20S&In-Reply-To=&lt;3924EBF1.564DD98E@ave.ac.agit.de&gt;"><EM>finster@ave.ac.agit.de</EM></A>)<BR>
<STRONG>Date:</STRONG> Fri May 19 2000 - 00:23:29 PDT
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Harald Finster wrote:
<BR>
<EM>&gt;
</EM><BR>
<P><EM>&gt;
</EM><BR>
<EM>&gt; The same problems occur with Microtek X6 (I reported about quite recently).
</EM><BR>
<EM>&gt; Currently I try to get the latest firmware-release ( &gt; 1.6 ) from Microtek,
</EM><BR>
<EM>&gt; because the problems mentioned seem to be solved with V1.6 (and higher)
</EM><BR>
<P>Hi,
<BR>
<P>I contacted Microtek (Germany and NL as well) in order to get a firmware
<BR>
update which would (hopefully) solve the problems reported.
<BR>
Unfortunately Microtek does not seem to be willing to help.
<BR>
<P>I have been asking for a FIRMWARE update.
<BR>
Microtek's answer was:
<BR>
<P><EM>&gt; The SANE driver is never provided by Microtek. Microtek does not support
</EM><BR>
<EM>&gt; Linux.
</EM><BR>
<P>My reply:
<BR>
<EM>&gt; I am NOT asking for driver support, but for an update of firmware
</EM><BR>
<EM>&gt; which is obviously buggy. (V1.3 -&gt; V1.6 or higher)
</EM><BR>
<P>Microtek's reply:
<BR>
<EM>&gt; We do not own driver SANE, we can not give you an update. Any updates can be
</EM><BR>
<EM>&gt; found at:
</EM><BR>
<EM>&gt; <A HREF="http://www.mostang.com/sane/">http://www.mostang.com/sane/</A> Can be found with any search engine.
</EM><BR>
<P>WOW, at least, they know where SANE can be found.
<BR>
<P>My reply:
<BR>
<EM>&gt; I am aware of this.
</EM><BR>
<EM>&gt; What I am looking for is the latest Version of the Firmware,
</EM><BR>
<EM>&gt; ^^^^^^^^
</EM><BR>
<EM>&gt; which is part of the scanner (residing in the scanner - EPROM)
</EM><BR>
<EM>&gt; My EPROM is labelled with V1.3 and the driver software indicates this too.
</EM><BR>
<EM>&gt; I know, that the system will work correctly with V1.6.
</EM><BR>
<EM>&gt;
</EM><BR>
<EM>&gt; So, again, I am NOT talking about DRIVER-SOFTWARE!
</EM><BR>
<P><P>Microtek's reply:
<BR>
NONE
<BR>
<P>So, my question is: is my English soooo bad, that they don't
<BR>
understand me :-)
<BR>
<P><P><P><P>Harald
<BR>
<P><P><PRE>
--
Harald Finster
-
Windoze can be used on the North-Pole without any problems,
... because a frozen computer can't freeze
<P>--
Source code, list archive, and docs: <A HREF="http://www.mostang.com/sane/">http://www.mostang.com/sane/</A>
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