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<TITLE>sane-devel: poor poor support from Microtek was: Microtek Scanm</TITLE>
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<META NAME="Author" CONTENT="Harald Finster (finster@ave.ac.agit.de)">
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<META NAME="Subject" CONTENT="poor poor support from Microtek was: Microtek Scanmaker 630 S">
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<H1>poor poor support from Microtek was: Microtek Scanmaker 630 S</H1>
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<STRONG>From:</STRONG> Harald Finster (<A HREF="mailto:finster@ave.ac.agit.de?Subject=Re:%20poor%20poor%20support%20from%20Microtek%20was:%20Microtek%20Scanmaker%20630%20S&In-Reply-To=<3924EBF1.564DD98E@ave.ac.agit.de>"><EM>finster@ave.ac.agit.de</EM></A>)<BR>
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<STRONG>Date:</STRONG> Fri May 19 2000 - 00:23:29 PDT
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<P>
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<LI><STRONG>Next message:</STRONG> <A HREF="0131.html">Petter Reinholdtsen: "Re: Floating point error with snapscan backend"</A>
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<LI><STRONG>Previous message:</STRONG> <A HREF="0129.html">JTKirk: "Re: Plustek scanners"</A>
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<LI><STRONG>Next in thread:</STRONG> <A HREF="0136.html">Robert Schwebel: "Re: poor poor support from Microtek was: Microtek Scanmaker 630 S"</A>
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<LI><STRONG>Reply:</STRONG> <A HREF="0136.html">Robert Schwebel: "Re: poor poor support from Microtek was: Microtek Scanmaker 630 S"</A>
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<HR NOSHADE><P>
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<P>
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Harald Finster wrote:
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<BR>
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<EM>>
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</EM><BR>
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<P><EM>>
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</EM><BR>
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<EM>> The same problems occur with Microtek X6 (I reported about quite recently).
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</EM><BR>
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<EM>> Currently I try to get the latest firmware-release ( > 1.6 ) from Microtek,
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</EM><BR>
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<EM>> because the problems mentioned seem to be solved with V1.6 (and higher)
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</EM><BR>
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<P>Hi,
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<BR>
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<P>I contacted Microtek (Germany and NL as well) in order to get a firmware
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<BR>
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update which would (hopefully) solve the problems reported.
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<BR>
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Unfortunately Microtek does not seem to be willing to help.
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<BR>
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<P>I have been asking for a FIRMWARE update.
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<BR>
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Microtek's answer was:
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<BR>
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<P><EM>> The SANE driver is never provided by Microtek. Microtek does not support
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</EM><BR>
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<EM>> Linux.
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</EM><BR>
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<P>My reply:
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<BR>
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<EM>> I am NOT asking for driver support, but for an update of firmware
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</EM><BR>
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<EM>> which is obviously buggy. (V1.3 -> V1.6 or higher)
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</EM><BR>
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<P>Microtek's reply:
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<BR>
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<EM>> We do not own driver SANE, we can not give you an update. Any updates can be
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</EM><BR>
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<EM>> found at:
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</EM><BR>
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<EM>> <A HREF="http://www.mostang.com/sane/">http://www.mostang.com/sane/</A> Can be found with any search engine.
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</EM><BR>
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<P>WOW, at least, they know where SANE can be found.
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<BR>
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<P>My reply:
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<BR>
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<EM>> I am aware of this.
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</EM><BR>
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<EM>> What I am looking for is the latest Version of the Firmware,
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</EM><BR>
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<EM>> ^^^^^^^^
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</EM><BR>
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<EM>> which is part of the scanner (residing in the scanner - EPROM)
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</EM><BR>
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<EM>> My EPROM is labelled with V1.3 and the driver software indicates this too.
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</EM><BR>
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<EM>> I know, that the system will work correctly with V1.6.
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</EM><BR>
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<EM>>
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</EM><BR>
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<EM>> So, again, I am NOT talking about DRIVER-SOFTWARE!
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</EM><BR>
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<P><P>Microtek's reply:
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<BR>
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NONE
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<BR>
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<P>So, my question is: is my English soooo bad, that they don't
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<BR>
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understand me :-)
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<BR>
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<P><P><P><P>Harald
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<BR>
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<P><P><PRE>
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--
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Harald Finster
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-
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Windoze can be used on the North-Pole without any problems,
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... because a frozen computer can't freeze
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<P>--
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Source code, list archive, and docs: <A HREF="http://www.mostang.com/sane/">http://www.mostang.com/sane/</A>
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To unsubscribe: echo unsubscribe sane-devel | mail <A HREF="mailto:majordomo@mostang.com?Subject=Re:%20poor%20poor%20support%20from%20Microtek%20was:%20Microtek%20Scanmaker%20630%20S&In-Reply-To=<3924EBF1.564DD98E@ave.ac.agit.de>">majordomo@mostang.com</A>
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</PRE>
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<HR NOSHADE>
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<UL>
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<!-- next="start" -->
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<LI><STRONG>Next message:</STRONG> <A HREF="0131.html">Petter Reinholdtsen: "Re: Floating point error with snapscan backend"</A>
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<LI><STRONG>Previous message:</STRONG> <A HREF="0129.html">JTKirk: "Re: Plustek scanners"</A>
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<!-- nextthread="start" -->
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<LI><STRONG>Next in thread:</STRONG> <A HREF="0136.html">Robert Schwebel: "Re: poor poor support from Microtek was: Microtek Scanmaker 630 S"</A>
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<LI><STRONG>Reply:</STRONG> <A HREF="0136.html">Robert Schwebel: "Re: poor poor support from Microtek was: Microtek Scanmaker 630 S"</A>
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<EM>
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This archive was generated by <A HREF="http://www.hypermail.org/">hypermail 2b29</A>
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: <EM>Fri May 19 2000 - 00:25:26 PDT</EM>
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