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<title>sane-devel: Re: Artec and Scanner Documentation</title>
<h1>Re: Artec and Scanner Documentation</h1>
<b>Sean Reifschneider</b> (<a href="mailto:jafo@tummy.com"><i>jafo@tummy.com</i></a>)<br>
<i>Sat, 18 Apr 1998 19:08:03 -0600</i>
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On Fri, Apr 10, 1998 at 03:42:00PM +0000, Damyan Pepper wrote:<br>
<i>&gt;They haven't been too useful -- they won't provide documentation.</i><br>
<p>
A situation that seems to happen a lot unfortunately...<br>
<p>
<i>&gt;Does anyone have any similar experiences with other companies?</i><br>
<p>
Yep. Originally I was going to support Mustek scanners. I even<br>
went so far as to buy one. But, after a 3 days of trying to get<br>
it to work by following the SCSI spec, it wasn't happening. When<br>
I call Mustek the tech support person said "Nobody outside of<br>
Taiwan knows anything about programming these scanners." and<br>
the response to "Is there somebody else that might know more<br>
about it?" was "Nobody knows more about it than I do."<br>
<p>
<i>&gt;Is there a good way to convince these companies to give out such</i><br>
<i>&gt;documentation?</i><br>
<p>
Well, I returned the Mustek and got an HP. 4 hours after it arrived,<br>
I had it up and scanning...<br>
<p>
Sean<br>
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