sane-project-website/old-archive/1998-04/0015.html

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<title>sane-devel: Re: OFFTOPIC: What's a good scanner for Sane and...</title>
<h1>Re: OFFTOPIC: What's a good scanner for Sane and...</h1>
<b>Bob van der Poel</b> (<a href="mailto:bvdpoel@kootenay.com"><i>bvdpoel@kootenay.com</i></a>)<br>
<i>Wed, 01 Apr 1998 20:00:01 -0700</i>
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Fred Leeflang wrote:<br>
<br>
<i>&gt; From the SANE documentation, Microtek looks like a good choice (am I</i><br>
<i>&gt; right?) but after browsing around on the web I find that apparently</i><br>
<i>&gt; Microtek really wants to sell their scanners along with photoshop (which</i><br>
<i>&gt; I don't want :).</i><br>
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I have a Microtek E3 and figure that for the money it is not a bad<br>
scanner.<br>
However, I would never purchase anything again from Microtek! I had some<br>
problems with the scanner while still under warranty and had a very<br>
tough<br>
time getting though to Microtek to get a RMA. They have an 800 # but<br>
don't accept service requests on it...for that you have to use the pay<br>
#.<br>
According to the gal at the 800 # the average wait time (while I was<br>
paying)<br>
was about 40 minutes. They also didn't respond to faxes. They finally<br>
(after<br>
about 10 days) did reply to email and I finally got it all shipped back,<br>
fixed<br>
and returned (once in the system it was reasonable). But the BS I had to<br>
go<br>
though to get some simple service has forever left a bad taste in my<br>
mouth<br>
in regards to Microtek. My advise is to check the return policy/method<br>
BEFORE<br>
you buy.<br>
<br>
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