# Re: Logitech Support ?

Bellerophon (bellerophon@pobox.com)
Thu, 05 Jun 1997 11:19:19 -0400

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> > > I will gladly try to help, if you want to take the challenge, but you will
> > > need at least basic knowledge of electronics and how to wield a soldering iron
> > > if you want to monitor the parallel port in hardware or a solid knowledge
> > > of WinDoze drivers to do it on the software-side.
> > Well, unfortunately, knowledge of electronics isn't passed in the genes.
> > I might convince my Dad to help out on that end, but he lives four hours away,
> > and we visit for a weekend a month. Besides, I'm still trying to complete his
> > linux upgrade, and I don't think he's up for another bout of craziness yet.
> > I might be able to get a parallel-port-monitoring-thingy out of him if he's
> > got the time, though.
> Maybe you find someone near you by screaming loud on this list ...
> Anybody with data-logging facilities handy on the list ?

Well, I got a big fat YES from my dad. :) Good ol' dad. Of course, we're
still flying
blind, but at least we know how to hook up a few LEDs and watch the pretty
lights
blink as data goes through. And, given my Dad's general proficiency with the
arcane
parts of computers, I think that with a voice of experience to help us along,
we might
accomplish something.

> > I'll certainly write to Logitech and see if I can get the specs on the scanner,
> > but I won't know what to do with the information if/when I get it without a
> > good deal of guidance.
> Should you get it, I will gladly try to be your guide, though I doubt they will
> give you anything ...

You're quite right. Here's what I got back:

-- Customer Support
-- 06/05/97 03:08 PM
-- Hello Patricia,

    --
    -- Unfortunately, we will not be able to help you.

    --
    -- We do not give out source code for the PageScan Color.

    --
    -- Thanks for your interest in Logitech and its products.

    --
    -- Regards,

    --
    -- Ora
    -- Logitech Customer Support

    So, even though I wasn't asking for the source code, they're not going to
    give it to me.  Go figure. ;)  No mention of technical specs, of course.

    So, where do I go from here, O Great Guru of Driver-Writing?   Feel free
    to reply verbosely in email, so as not to spam the whole list with stuff they
    already know. :)

    Thanks!
    __bellerophon@pobox.com________________________________________________________

         Where warre and wrake and wonder
         Bi sythes has wont therinne
         And oft bothe blisse and blunder
         Ful skete has skyfted synne.
    ____________________________________________http://www.pobox.com/~bellerophon__

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