# Minolta Reply (was:Public Relation Department (Ref. No. CR-3255 V) (fwd)

Mathias Koerber (mathias@koerber.org)
Fri, 17 Apr 1998 14:44:26 +0800 (SGT)

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Here is a reply I got from Minolta re: my request for the tech-docs
for the Dimage Scan Dual scanner..

I must say I fairly dismayed by this attitude, especially that they
brand me an "individual customer" after I had made it clear in the
request that the information would enable me (us) to develop the driver
on our own, and thus was not intended for just me myself.

I think we may have to publish a note on the SANE site to discourage
people from buying Minolta Scanners, until their attitude changes..

regards

Mathias Koerber | Tel: +65 / 471 9820 | mathias@staff.singnet.com.sg
SingNet NOC | Fax: +65 / 475 3273 | mathias@koerber.org
Q'town Tel. Exch. | PGP: Keyid: 768/25E082BD, finger mathias@singnet.com.sg
2 Stirling Rd | 1A 8B FC D4 93 F1 9A FC BD 98 A3 1A 0E 73 01 65
S'pore 148943 | Disclaimer: I speak only for myself
* Eifersucht ist eine Leidenschaft, die mit Eifer sucht, was Leiden schafft *

---------- Forwarded message ----------
Date: Fri, 17 Apr 1998 14:57:21 +0900
From: osakacs@minolta.co.jp
To: mathias@koerber.org
Subject: Public Relation Department (Ref. No. CR-3255 V)

Dear Sir or Madam,

This will acknowledge receipt of your e-mail of April 9, 1998.

Thank you for your recent purchase of the Minolta Dimage Scan Dual. We are
pleased to learn that you are satisfied with the product.

We are afraid that we do not have any plan to develop any driver software
for the Linux nor Unix operating systems at present. However, we would
like to transfer your comments to proper section in our company so that we
can reflect your precious opinions on our future products. Thank you for
taking the time to write to us.

Concerning your request for information, unfortunately, our company policy
does not allow us to supply any technical information to the individual
customers. We are sorry to report this, but we hope that you will kindly
understand the situation.

Should you need any assistance concerning Minolta products, please feel
free to contact Minolta Singapore (Pte) Limited, (10, TEBAN GARDENS
CRESCENT, Singapore 608923, Phone: 563-5533), our subsidiary in Singapore.
We entrust all sales and after-sales service in Singapore to this facility.

Thank you for your understanding in this matter.

Minolta Osaka Head Office / Customer Relations Dep.

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