# Re: Vertical Lines in image. (hp 6250)

J. Milgram (milgram@cgpp.com)
Mon, 08 Mar 1999 14:25:44 -0500

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> ... I spoke with HP tech
> support about this but they wouldn't even talk to me since I
> was using LINUX. It was very annoying.

Yes - just had the same problem with an HP 6200: in my case the
scanning lamp was turning on the minute I plugged it in, and I thought
this was abnormal (seems not, though). I usually say I'm running W-9x
(I could be) and translate their answers into Linux terms, but this
time I admitted Linux up front. The tech support lady tried to tell me
sorry, we only support Windows 95/98/NT, and I kept telling her it was
happening before the computer was even turned on, took a couple of
tries before she got it, and she still didn't stop repeating the
mantra.

This is one good reason to keep a small W-9x partition around - so you
can talk to the tech support people.

On the other hand, in a recent call to Compaq over something else, I
made sure to phrase the question in W-98 terms, but the truth finally
came out, and the techie said, oh Linux, why didn't you say so! Too
bad they don't make scanners.

Judah

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